Contact Us
Need Help?
Reach us with any of the channels below. Our Support team is available to accomodate your needs.
- support@cjhandbags.com
- +1 470 694-4482
- 6215 Hwy 278 NW PMB 122 Covington GA 30014-2131
Frequently Asked Questions
What payment options do you accept?
We accept all forms of Visa, Mastercard, Zip Pay, Stripe and PayPal for online purchases.
I haven't received a confirmation email, what should I do?
If you haven’t received an order confirmation email, it is likely the result of one or two things: Your order wasn’t placed and processed. You have entered an incorrect email address with your order.
If you are certain that the email address linked to your order is correct, please check the spam folder in your emails for your order confirmation.
How long does it take for my package to arrive?
The time for your package to arrive can vary greatly based on the destination country, the shipping service you paid for, and other factors including how long it takes your package to clear customs. For international, shipping is done within 15 to 30 working days.
Is duty included in my international order?
No. Shipments outside the US may be subject to taxes and import duties based on the destination country. The customer is responsible for all taxes and customs duties. Unfortunately, C J Handbags &Accessories has no control over these charges.
What is the estimated duty/tax on international orders?
The duty and tax can vary greatly depending on the country the order is shipping to, the amount of the order, and other factors. Some countries and provinces have no import duties or taxes, while some countries and provinces have high import fees, and some have additional duties and taxes for luxury goods including clothing.
How do I know my order has been shipped/ How can I track my order?
Once your order is shipped, you will automatically receive a shipment notification email with a tracking number. If for any reason you do not receive your shipping confirmation email and your order date within five (5) business days, please let us know by emailing us. We will be happy to find out what is going on with your order
My tracking number doesn’t work or is invalid.
Tracking numbers often take a few hours from the time they are generated to become active. We recommend waiting at least 24 hours from the time of receiving the notification email before tracking your package. Often tracking numbers will not become active until a package has reached the shipping hubs. This can take a few hours after packages have been picked up from our distribution center.
How do I become a stockist or retailer?
We are always on the hunt for great stores and boutiques to partner with to support our talented family of designers. If you are interested in carrying any of our designer’s products, please contact us here.
Will I be charged for shipping on my return or exchange?
Can I return my product after 14 days?
- No. We strongly advise customers to thoroughly check the product and try it on when it is received to ensure you are satisfied with the product. Refunds and exchanges will not be permitted after 7 days from the date of receiving your purchase. Shoes and clothing must be returned with their original designer packaging and unworn. Shoes and clothing returned without their original boxes will not be accepted.
- All sales for wigs and hair extensions are final (returns are not accepted )
If you receive a faulty product, please notify us immediately and the item will be exchanged subject to availability or a refund processed. - No returns on accessories.
I haven't received a confirmation email, what should I do?
What is your return policy/ can I return or exchange an order?
Full-priced items may be returned for a refund if the product is in brand new condition, with original packaging and proof of purchase or exchanged within seven (7) days of receipt of your order. Sale items are final and cannot be returned or exchanged. All returns will incur $10.00 USD processing fee that will be deducted from your refund amount. Exchanges are always complimentary and free of charge.
